Refund policy
Returns & Refunds
We hope you love your GLO & NEST order. However, if you change your mind, you have 14 days from the date you receive your order to request a return.
To request a return, please contact us at hello@gloandnest.com with your order number and details of the item(s) you would like to return.
Once your return has been approved, we will provide instructions on how and where to send your parcel.
For international customers, separate return instructions will be provided once your return request has been received and approved.
Return Conditions
To be eligible for a return:
You must notify us that you wish to return your order within 14 days of receiving it.
Once you have notified us, the goods must be returned to us within 14 days.
Items must be returned unused, undamaged and, where applicable, in their original packaging.
Please include your order number with your return.
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
Items sent back without first requesting a return may not be accepted.
Customers may handle an item only to the extent reasonably necessary to establish its nature, characteristics and functionality. We reserve the right to make an appropriate deduction from a refund where an item's value has been reduced as a result of handling beyond this.
This means products that have been used for an event, occasion or other purpose and are no longer in their original unused condition may not qualify for a full refund.
Refunds
Once we receive and inspect your return, we will let you know when your refund has been approved.
Approved refunds will be issued to your original payment method.
We aim to process refunds within 7 working days of receiving your return. Your bank or card provider may require additional time for the refund to appear in your account.
Where required by applicable consumer law, we will also refund the cost of our standard delivery option. Any additional amount paid for an upgraded or express delivery service will not be refunded beyond the cost of standard delivery.
Damaged, Faulty or Incorrect Items
We take great care when preparing and dispatching every GLO & NEST order.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@gloandnest.com, quoting your order number and including photographs of the product and packaging where appropriate.
We will assess the issue and arrange an appropriate replacement, refund or other resolution.
You will not be charged return postage where we require the return of an item that is faulty, damaged or has been sent incorrectly.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, colour or size, please return the unwanted item in accordance with this policy and place a new order.
Non-Returnable Items
We are unable to accept returns on:
Items that have been used, altered or damaged after delivery.
Items returned in a condition that prevents them from being resold, subject to your statutory rights.
Gift cards.
Bespoke or personalised products, where applicable.
These exclusions do not affect your statutory rights where an item is faulty, damaged or not as described.
Cancelling an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us at hello@gloandnest.com as soon as possible.
We will do our best to accommodate cancellation requests. However, once an order has entered our fulfilment or dispatch process, we may be unable to stop the shipment.
Contact Us
If you have any questions regarding a return or refund, please contact:
GLO & NEST
Email: hello@gloandnest.com
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