Shipping policy
SHIPPING & DELIVERY
We want your GLO & NEST order to reach you safely and as quickly as possible.
Order Processing
Orders are normally processed and prepared for dispatch within 1–2 working days, excluding weekends and public holidays.
During particularly busy periods, launches or seasonal events, dispatch may take slightly longer.
Once your order has been dispatched, you will receive confirmation by email. Tracking information will be provided where available.
UK Delivery
UK delivery options and applicable shipping charges are displayed at checkout.
Where a free delivery promotion or free delivery threshold applies, this will be automatically reflected at checkout once the qualifying order value has been reached.
Delivery times shown at checkout are estimates and begin from the date your order is dispatched.
Ireland & International Delivery
We ship to selected international destinations.
Available delivery services, shipping costs and estimated delivery times are calculated and displayed at checkout based on your destination and order.
International delivery times are estimates and may be affected by customs processing or circumstances outside our control.
Customs, Duties & Taxes
International orders may be subject to local customs procedures, duties, taxes or import charges depending on the destination and delivery service used.
Where duties and taxes are not included at checkout, the recipient may be responsible for these charges. GLO & NEST is not responsible for charges imposed by local customs authorities.
Delivery Addresses
Please ensure that your delivery address is complete and accurate before submitting your order.
If you notice an error after ordering, please contact us as soon as possible at hello@gloandnest.com. Once an order has entered the fulfilment or dispatch process, we cannot guarantee that the delivery address can be changed.
Delayed or Missing Deliveries
Occasionally, deliveries may be delayed due to courier networks, customs processing, weather or other circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us at hello@gloandnest.com with your order number and we will investigate.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the product and packaging so that we can resolve the issue.
For information about returns, please see our Return & Refund Policy.
GLO & NEST
Sheridan Decor Ltd
Email: hello@gloandnest.com